Shipping policy

Shipping Policy

At Solomon Farmhouse Soapworks, each order is carefully packed and prepared for shipment. We currently ship to addresses within the United States.

Order Processing
Orders are typically processed and prepared for shipment within 2–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, product launches, or other periods of high order volume, processing may take slightly longer.

Shipping Rates
Shipping charges are calculated according to the shipping options available for your order and will be displayed at checkout before payment is completed.

From time to time, we may offer free or promotional shipping on qualifying orders. Any applicable offer and minimum purchase requirement will be displayed on our website or during checkout.

Delivery Times
Once your order has shipped, delivery time will depend on the shipping carrier, destination, and shipping service selected. Delivery dates and transit times provided by the carrier are estimates and are not guaranteed.

Please understand that carrier delays caused by weather, holidays, transportation disruptions, or other circumstances outside our control may occasionally occur.

Tracking Your Order
When tracking information is available, it will be provided after your order has shipped so you can follow your package's progress.

Shipping Addresses
Please carefully review your shipping address before completing your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us as soon as possible. We will make every effort to correct the address before shipment, but we cannot guarantee that changes can be made once an order has been processed or shipped.

Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. Include your order number and photographs of the product and shipping packaging when applicable. We will review the issue and work with you to make it right.

Lost Packages
If tracking indicates that your package has been delayed or appears to be lost in transit, please contact us so we can review the shipment and determine the appropriate next step.

Contact Us
If you have questions about the shipment of your order, please contact:

Solomon Farmhouse Soapworks
Email: solomonfarmhousesoapworks@gmail.com