Refund policy

Because our soaps are personal-use products, we do not accept returns or exchanges on soap products due to personal preference, including scent, color, appearance, or change of mind.

We want you to be happy with your order, however, and will gladly make things right if your order arrives damaged or defective, or if you receive an incorrect item.

If there is a problem with your order, please contact Solomon Farmhouse Soapworks within 7 days of delivery. Please include your order number, a description of the issue, and photographs of the product and packaging when applicable. After reviewing the issue, we may offer a replacement or refund, as appropriate.

Handcrafted Product Variations
Our soaps are handcrafted in small batches. Slight variations in color, shape, weight, pattern, and appearance are a natural part of the soapmaking process and are not considered defects.

Lost or Damaged Shipments
If your package arrives damaged, please contact us within 7 days of delivery and include photographs of the damaged product and shipping packaging. If your order appears to have been lost in transit, please contact us so we can review the shipment and determine the appropriate next step.

Refunds
When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel it.

Contact Us
For questions or concerns regarding an order, please contact us at solomonfarmhousesoapworks@gmail.com